*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition then please make a remark on the receipt before accepting the damaged packing such as ‘Goods received with damaged packing’.
**After opening the package if the goods are also found in damaged condition then you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods with order reference number at:- care@casaFurnishing.in
We shall evaluate the extent of damage and let you know if this can be easily fixed locally (minor/moderate damages) and shall send the required material and also bear the reasonable local carpenter cost Or, this needs to be replaced/returned by us (major damages).
***Please save the packing material with you until we reach to an outcome, as you have to take care for the repacking of goods in case of replacement by us. In exceptional cases if we are unable to provide replacement, we reserve the right to refund with 3% deduction(Payment gateway fees) once we arrange product pick up.
*All products are made against order hence returning of the product is not allowed.
** Cancellation within 3 days of placing order is allowed. The amount will be refunded after deducting the processing fees of the payment gateway(3.5% for emi and 2.5%for other)
NOTE: This policy is applied to CASAPREMIUM PRODUCTS ONLY.